We are committed to providing the highest quality products and friendliest customer service. If you have any questions, please email firstname.lastname@example.org. You may also contact a Customer Service team member directly by calling 877.859.3947 between the hours of 8:00am-4:30pm MST
All orders are FOB Phoenix, AZ 85043. We ship UPS, FedEx or common carrier.
Stock products will be considered returnable within 90 days following receipt of the order. Special Orders may not be returned. Special orders include custom orders as so labeled by EcoFasten Solar. Customers returning products agree to pay a 20% restocking fee of the total cost of the order plus shipping cost on all accepted returns.
If the product you purchased from EcoFasten Solar meets the above conditions, call us at 877.859.3947 with your quote/order number and the quantity of pieces to be returned to receive your RMA (Return Merchandise Authorization) number.*
*Returns will not be accepted without a pre-issued RMA.